Your questions, answered
FAQS
Everything you need to know about care at Glow Health. Click any section to expand.
No. Glow Health does not bill insurance directly. However, you can often use your insurance to cover lab work, medications (if not compounded), and imaging such as bone density (DEXA) scans. We are considered out-of-network, and a superbill can be provided upon request for potential reimbursement. Reimbursement is not guaranteed and depends on your individual plan.
Unfortunately, no. Due to federal guidelines, we cannot accept payment from or provide services to patients covered under Medicare or Medicaid.
We accept most major forms of payment including credit and debit cards (processing fees may apply), ACH bank account link, American Express, and HSA/FSA cards.
Yes, for 12-month memberships only. The cost can be divided into monthly payments rather than one upfront fee.
All visits are conducted virtually via a secure HIPAA-compliant platform. You can join from your phone, tablet, or computer from anywhere in PA, NJ, or MD.
Perimenopause and menopause (hot flashes, night sweats, irregular periods, mood changes, sleep disturbances, brain fog, fatigue, and weight changes), women's sexual health (low libido, vaginal dryness, genitourinary syndrome of menopause, pain with sex, decreased arousal, and orgasmic dysfunction), and pelvic health and pelvic pain, where I can help you understand your symptoms and connect you with appropriate resources including pelvic floor physical therapy.
Yes, when clinically appropriate. I offer both hormonal and non-hormonal treatment options tailored to each patient. When hormone therapy is the right fit, I most often use bioidentical formulations, though I also use synthetic options when medically indicated.
Follow-up visits are scheduled throughout the year based on your individualized treatment plan and how your body responds.
Initial consultations are 60 minutes. Follow-up visits are typically 30 minutes.
Educational consultations are available for patients outside our licensed states. These sessions are educational in nature and do not include prescribing, discontinuing medications, diagnosis, treatment, or interpretation of lab or medical data. Together we can discuss your symptoms and review evidence-based options available to you.
You can start with a free 15-minute clarity call, or book your initial consultation directly. New patients will be asked to complete a brief intake form before their first appointment. Payment is due at the time of booking to secure your appointment.
Meaningful, lasting improvement doesn't happen in a single appointment. Hormone therapy, sexual health care, and midlife symptom management require thoughtful assessment, follow-up, and adjustments over time. The membership model gives you continuity, access, and support where real progress can happen.
The membership is a full year of care with someone genuinely in your corner. You may come in feeling confused, dismissed, or frustrated, and over the course of the year you build a clear path forward. You stop Googling symptoms at 2am wondering if something is wrong with you. You start to feel like yourself again. Along the way you receive regular follow-up visits, ongoing clinical oversight, prescription management, and access to discounted supplements and resources. Every step is explained, every decision is shared, and you are never rushed.
Labs and medications are typically not included unless explicitly stated.
At the end of your membership, the goal is that you feel like a different person than when you started. For many patients, that means transitioning to a maintenance plan with less frequent visits and a lower cost, designed to keep you feeling your best without starting over. For others, continued active care makes sense as we keep optimizing. Either way, you won't be left without support.
Because each appointment requires significant dedicated time, we ask for 48 hours' notice to cancel or reschedule. Cancellations with less notice, or missed appointments, will incur a fee or result in forfeiting that visit from your membership. Please message via the portal or text the office at 267-493-0962 to cancel.
We understand that circumstances can change. Refunds may be available if you cancel at least 14 days before your first scheduled appointment. Once an appointment has been attended, that visit is non-refundable. Please see the full Membership Agreement for complete details.
Still have questions? Let's talk.
Book a free 15-minute clarity call and get everything answered before you decide anything.