Frequently Asked Questions

  • No. Glow Health does not bill insurance directly. However, you can often use your insurance to cover lab work, medications (if not compounded), and imaging such as bone density (DEXA) scans.

    We are considered out-of-network, and a superbill can be provided upon request for potential reimbursement. Please note that reimbursement is not guaranteed and depends on your individual plan.

  • Unfortunately, no. Due to federal guidelines, we cannot accept payment from or provide services to patients covered under Medicare or Medicaid.

  • We accept most major forms of payment, including:

    • Credit and debit cards (processing fees may apply and will be displayed before payment is completed)

    • ACH (bank account link)

    • American Express

    • HSA/FSA cards

  • Yes. Our care complements—not replaces— your primary care provider. You should continue to see your PCP for acute issues, screenings, vaccinations, and general preventive care.

  • Yes! All visits are conducted virtually, allowing you to receive personalized care from the comfort and privacy of your own home.

  • You can book online any time by clicking here.

    If you prefer a 20-minute clarity call before committing to an initial consult, you can book here

    New patients will be asked to complete a brief intake form before their first appointment to help make the most of our time together.

    Payment is due at the time of booking to secure your appointment.

Practice Information

  • Yes, when clinically appropriate.

    We specialize in bioidentical hormone therapy and most often use FDA-approved formulations that are covered by insurance. Compounded or non-bioidentical options are available in certain situations when medically indicated.

  • We provide care for:

    • Perimenopause and menopause (hormonal and non-hormonal treatment options)

    • Sexual health concerns, including low libido, vaginal dryness, genitourinary syndrome of menopause, pain with sex, decreased arousal, and orgasmic dysfunction

      Additional programs for thyroid, hair loss, and weight management are coming soon.

  • Most patients are seen approximately every 6 weeks, though this may vary depending on your individualized treatment plan or maintenance schedule.

  • Initial consultations are 60 minutes, and follow-up visits are typically 30 minutes.

  • We are currently licensed in Pennsylvania, New Jersey, and Maryland.

    If you live outside these states, we offer educational consultations. These sessions are educational in nature and do not include the prescribing or discontinuing of medications.

    Together, we can discuss your current symptoms and review evidence-based treatment options available.

    Educational consults do not constitute individualized medical advice and do not include diagnosis, treatment, or interpretation of lab or medical data.

Hormone & Sexual healthcare

  • Yes. Care is delivered through a 6-month structured program, beginning with an initial comprehensive consultation followed by check-ins every six weeks for the next five months.

    There are no surprise bills, no extra messaging fees, and you’ll never be left to figure it out alone.

  • At the conclusion of your 6-month program, you may choose to transition care back to your clinician of choice or continue your membership for ongoing support.

  • Every patient’s care plan is personalized, so pricing varies based on your needs and goals. We will always be transparent about costs and help you choose a plan that works for you. During your discovery process visit we will provide a clear breakdown of your program options and payment plan details.

Membership & Pricing

  • Because each appointment requires significant dedicated time, we ask for 48 hours’ notice to cancel or reschedule.

    Cancellations made with less than 48 hours’ notice—or missed appointments—will incur a fee or result in forfeiting that visit from your membership package.

    Please text the office at 267-493-0962 to cancel or reschedule.

  • We understand that circumstances can change, and we strive to be transparent and fair in our cancellation terms.

    You may cancel your membership before your first appointment or within 14 days of your initial visit for a full refund, minus a $600 non-refundable consultation fee. Refunds are processed within 30 days of your cancellation request.

    Memberships are billed on a monthly basis, on or around the first of each month. If you choose to cancel your membership after the first day of the month, you will be billed for that entire month, and your membership will remain active until the end of that billing period.

    To avoid being charged for the next month, please submit your cancellation request before the first day of the upcoming month.

Cancellations & Scheduling