Frequently Asked Questions

  • No. Glow Health does not bill insurance directly. However, you can often use your insurance to cover lab work, medications (if not compounded), and imaging such as bone density (DEXA) scans.

    We are considered out-of-network, and a superbill can be provided upon request for potential reimbursement. Please note that reimbursement is not guaranteed and depends on your individual plan.

  • Unfortunately, no. Due to federal guidelines, we cannot accept payment from or provide services to patients covered under Medicare or Medicaid.

  • We accept most major forms of payment, including:

    • Credit and debit cards (processing fees may apply and will be displayed before payment is completed)

    • ACH (bank account link)

    • American Express

    • HSA/FSA cards

  • Yes. Our care complements — not replaces — your primary care provider. You should continue to see your PCP for acute issues, screenings, vaccinations, and general preventive care.

  • Yes! All visits are conducted virtually, allowing you to receive personalized care from the comfort and privacy of your own home.

  • You can book an initial consultation any time by clicking here.

    New patients will be asked to complete a brief intake form before their first appointment to help make the most of our time together.

    Payment is due at the time of booking to secure your appointment.

Practice Information

  • Yes, when clinically appropriate.

    We specialize in bioidentical hormone therapy and most often use FDA-approved formulations that are covered by insurance. Compounded or non-bioidentical options are available in certain situations when medically indicated.

  • We provide care for:

    • Perimenopause and menopause hormonal and non-hormonal treatment options for hot flashes and night sweats, irregular periods, mood changes, sleep disturbances, brain fog, fatigue and weight changes.

    • Sexual health concerns, including low libido, vaginal dryness, genitourinary syndrome of menopause, pain with sex, decreased arousal, and orgasmic dysfunction.

  • Most patients are seen approximately every 8 weeks, though this may vary depending on your individualized treatment plan or maintenance schedule.

  • Initial consultations are 60 minutes, and follow-up visits are typically 30 minutes.

  • We are currently licensed in Pennsylvania, New Jersey, and Maryland.

    If you live outside these states, we offer educational consultations. These sessions are educational in nature and do not include the prescribing or discontinuing of medications.

    Together, we can discuss your current symptoms and review evidence-based treatment options available.

    Educational consults do not constitute individualized medical advice and do not include diagnosis, treatment, or interpretation of lab or medical data.

Hormone & Sexual healthcare

  • Meaningful, lasting improvement doesn’t happen in a single appointment. Hormone therapy, sexual health care, and midlife symptom management require thoughtful assessment, follow-up, and adjustments over time.


    Our packages are designed to give you continuity, access, and support where you feel seen, heard, and we can make a significant and noticeable improvement in your health.

  • Our signature packages includes an initial comprehensive visit and follow-up appointments over a 6-12 month period, as well as ongoing clinical oversight, prescription management, and discounts on supplements.


    Specific inclusions vary by package and are outlined clearly before purchase so you know exactly what to expect.

  • Labs and medications are typically not included unless explicitly stated.

  • Yes, we currently offer payment plans for 12-month memberships only. The cost can be divided into monthly payments, rather than one upfront fee.

  • At the conclusion of your program, you may choose to transition care back to your clinician of choice or continue your membership for ongoing support.

Packages & Pricing

  • Because each appointment requires significant dedicated time, we ask for 48 hours’ notice to cancel or reschedule.

    Cancellations made with less than 48 hours’ notice—or missed appointments—will incur a fee or result in forfeiting that visit from your membership package.

    Please cancel your appointment on the portal or text the office at 267-493-0962 to cancel or reschedule.

  • We understand that circumstances can change, and we strive to be transparent and fair in our cancellation terms.

    Refunds may be available if you cancel your membership at least 14 days before your first scheduled appointment. Once an appointment has been attended, that visit is non-refundable. Please see the full Membership Agreement for complete details.

Cancellations & Scheduling